The Quality Assurance Directorate was established to assure quality in teaching, learning, research, community engagement, innovation, and industrialisation. The University is committed to delivering quality academic and administrative provisions through quality planning, assurance, control, and enhancement. The Directorate serves as the Vice Chancellor’s Secretariat on issues regarding quality management and enhancement in the university and is responsible for promoting public confidence in all awards of the University.


The mission of the Quality Assurance Directorate is to promote commitment to the maintenance and enhancement of the quality of academic activities, including teaching, learning, research, community engagement, innovation, and industrialisation.

Core Values

The core values of the Quality Assurance Directorate are:

  • Integrity 
  • Professionalism 
  • Accountability 
  • Transparency
  • Excellence

Functions of the Directorate of Quality Assurance:

  1. Monitor the implementation of the University’s Strategic Plan to ensure compliance with quality assurance standards and guidelines.
  2. Develop quality assurance processes and procedures to maintain the quality of provision and standards of the University awards.
  3. Spearhead and coordinate internal self-evaluation of academic and support service provision in the University.
  4. Facilitate external evaluation of the University and accreditation of academic programs by statutory and professional bodies.
  5. Monitor and assess the quality, adequacy, and currency of facilities and resources in schools, departments, and support units.
  6. Promote a culture of quality that permeates all aspects of the university for the benefit of its students, staff, stakeholders, and national communities.

Internal Quality Structures

Quality within the university is managed through the deliberative (Senate) and executive (Management) structures. The Quality Assurance policy outlines the structures, responsibilities, processes, and procedures for quality assurance and enhancement.

Areas of Internal Quality Assurance

Various mechanisms for Internal Quality Assurance (IQA) are generated at the departmental level focusing on several aspects including the following:

  • Quality of student admission
  • Quality of program design
  • Quality of program review
  • Quality of teaching and learning experience
  • Quality of academic and service staff
  • Quality of student assessment
  • Quality of resources and facilities
  • Quality of research, innovation, and commercialisation
  • Quality of Community Engagement
  • Quality of program review processes
  • Quality of support welfare (Health, Security, Environment etc)

Whose Responsibility?

Quality is everyone’s responsibility. Every member of the University Community has a role to play, including:

  • Students
  • Academic staff
  • Technical staff
  • Administrative Staff
  • Secretarial staff
  • Ancillary staff
  • Alumni
  • Students Unions
  • Senior Management and Institute Board members
  • All other external stakeholders

We can all contribute to quality assurance and enhancement in our different capacities in several ways, such as completing questionnaires to give feedback, expressing views through appropriate representation in committees, talking to staff in the various departments and the quality assurance directorate, and filling out various evaluation forms (e.g., student lecturer evaluation) or coordinating and conducting quality reviews.